Virtual Assistant Position – EazySaves Tech. Seeking for virtual Assistant job online? Yes, Eazysaves got you covered.

Virtual Assistant Position – EazySaves Tech: Everything You Need To Know

Company Overview

EazySaves Tech is Nigeria’s premier digital lifestyle platform, revolutionizing how Nigerians access essential services including data bundles, bill payments, educational services such as e- token pins for exams, portals and financial solutions. We are  committed to innovation, excellence, and empowering our users through cutting-edge technology.

Position: Virtual Assistant (Remote)

Department: Operations & Customer Excellence
Employment Type: Full-Time Remote
Location: Nigeria (Remote Work)
Salary Range: Attractive (based on experience)
Start Date: Immediate

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Position Summary

We are seeking a highly organized, tech-savvy, and customer-focused Virtual Assistant to join our dynamic team. This role is perfect for a detail-oriented professional who thrives in a fast-paced digital environment and is passionate about delivering exceptional support to both internal teams and external customers.

Key Responsibilities

Customer Support & Communication

• Multi-Channel Customer Service: Respond to customer inquiries via email, live chat, WhatsApp, social media, and phone calls within SLA timeframes
• Technical Issue Resolution: Troubleshoot and resolve transaction issues, account problems, and service-related queries
• Complaint Management: Handle customer complaints professionally, escalate complex issues, and ensure satisfactory resolution
• Customer Education: Guide users through platform features, payment processes, and service offerings
• Feedback Collection: Gather customer feedback and suggestions for service improvement

Administrative Support

• Data Entry & Management: Maintain accurate customer records, transaction logs, and service databases
• Document Preparation: Create reports, presentations, and operational documents using Microsoft Office Suite and Google Workspace
• Appointment Scheduling: Coordinate meetings, calls, and events for management and team members
• Email Management: Monitor and organize company email accounts, prioritize urgent communications
• File Organization: Maintain digital filing systems and ensure easy access to important documents

Operations Support

• Transaction Monitoring: Track and verify payment transactions, identify discrepancies, and coordinate with technical teams
• Vendor Coordination: Communicate with service providers, network operators, and third-party partners
• Quality Assurance: Review service delivery processes and identify areas for improvement
• Report Generation: Prepare daily, weekly, and monthly operational reports for management
• Inventory Tracking: Monitor digital service availability and coordinate with technical teams for restocking

Marketing & Social Media Assistance

• Content Creation Support: Assist in creating promotional materials, social media posts, and customer communications
• Social Media Management: Monitor company social media accounts, respond to comments and messages
• Campaign Coordination: Support marketing campaigns, promotional activities, and customer engagement initiatives
• Market Research: Conduct basic research on competitors, industry trends, and customer preferences

Technical Support

• Platform Testing: Test new features and services before launch, identify bugs and usability issues
• User Account Management: Assist customers with account setup, verification, and security issues
• Service Activation: Process manual service activations and coordinate with technical teams
• System Monitoring: Monitor platform performance and report technical issues to development teams

Required Qualifications

Educational Background

• Minimum of OND/NCE in any field
• Additional certification in Business Administration, Customer Service, or Digital Marketing is an advantage
• Relevant online courses in Virtual Assistance, Customer Service, or Digital Marketing

Technical Skills

• Software Proficiency: Expert level in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
• Communication Tools: Experience with WhatsApp Business, Telegram, Zoom, Slack, or similar platforms
• Social Media Platforms: Proficient in managing Facebook, Instagram, Twitter, LinkedIn accounts
• Basic Design Tools: Familiarity with Canva, Adobe Creative Suite, or similar design applications
• Data Analysis: Basic Excel/Google Sheets skills for report generation and data analysis
• Customer Support Tools: Experience with helpdesk software, live chat systems, or CRM platforms

Core Competencies

• Excellent Communication: Outstanding written and verbal communication skills in English
• Customer Service Excellence: Proven track record in customer service with positive feedback
• Digital Literacy: Strong understanding of digital payments, mobile banking, and fintech services
• Problem-Solving: Analytical thinking and ability to resolve issues creatively and efficiently
• Time Management: Exceptional organizational skills and ability to manage multiple tasks simultaneously
• Attention to Detail: High accuracy in data entry, document preparation, and quality control

Personal Attributes

• Professional Demeanor: Maintains professionalism in all customer and team interactions
• Adaptability: Comfortable working in a fast-paced, evolving technological environment
• Initiative: Proactive approach to identifying and solving problems
• Reliability: Consistent availability during work hours with minimal supervision required
• Cultural Awareness: Understanding of Nigerian market dynamics and customer behavior

Preferred Qualifications

Experience

• 2+ years of experience as a Virtual Assistant, Customer Service Representative, or similar role
• Experience in fintech, telecommunications, or digital services industry
• Previous remote work experience with demonstrated self-management skills
• Experience with Nigerian payment systems (bank transfers, mobile money, etc.)

Additional Skills

• Language Skills: Fluency in major Nigerian languages (Hausa, Igbo, Yoruba) is highly valuable
• Sales Support: Experience in sales support, lead generation, or customer retention
• Project Management: Basic project management skills and familiarity with project management tools
• Content Writing: Ability to create engaging content for marketing and customer communication

What We Offer

Compensation & Benefits

• Competitive Salary: monthly pay based on experience and performance
• Performance Bonuses: Quarterly performance-based bonuses and incentives
• Annual Salary Review: Regular salary increments based on performance and company growth
• Health Insurance: Comprehensive health insurance coverage after probation period

Professional Development

• Skill Development: Access to online courses, training programs, and professional certifications
• Career Growth: Clear advancement opportunities within the company
• Mentorship Program: Guidance from experienced team members and leadership
• Conference Attendance: Opportunities to attend industry events and workshops

Work-Life Balance

• Flexible Hours: Flexible working hours within core business hours (8 AM – 6 PM WAT)
• Remote Work: 100% remote work with home office setup allowanc
• Wellness Support: Mental health support and wellness programs

Technology & Tools

• Equipment Provision: Laptop, internet allowance, and necessary work tools
• Software Access: Premium access to all required software and platforms
• Technical Support: IT support for all work-related technical issues

Working Conditions

Work Schedule

• Core Hours: Monday to Friday, 8:00 AM – 6:00 PM WAT
• Flexibility: Some flexibility in start/end times with manager approval
• Weekend Support: Occasional weekend support during peak periods or emergencies
• On-Call Availability: Periodic on-call duties for urgent customer issues

Performance Expectations

• Response Time: Customer inquiries responded to within 2 hours during business hours
• Accuracy Rate: Maintain 98% accuracy in data entry and transaction processing
• Customer Satisfaction: Achieve minimum 4.5/5.0 customer satisfaction rating
• Task Completion: Complete assigned tasks within agreed timelines

Application Process

Required Documents

1. Updated Resume/CV highlighting relevant experience and skills
2. Cover Letter explaining your interest in the position and EazySaves Tech
3. Portfolio/Samples of previous work (if applicable)
4. References from previous employers or clients (minimum 2)
5. Certificates of relevant training, courses, or qualifications

Selection Process

1. Application Review (3-5 business days)
2. Initial Phone/Video Screening (30 minutes)
3. Skills Assessment (online test covering technical and communication skills)
4. Panel Interview (1 hour with HR and Operations teams)
5. Reference Check and background verification
6. Job Offer and contract negotiation

How to Apply

• Visit company official site here: https://EazySaves.com
• Email Application: Send all documents to careers@eazysaves.com or eazysaves@gmail.com
• Subject Line: “Virtual Assistant Application – [Your Full Name]”
• Application Deadline: Open until filled
• Contact Information: For inquiries, visit http://EazySaves.com

Equal Opportunity Statement

EazySaves Tech is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates regardless of race, gender, religion, age, sexual orientation, or disability status. We believe diverse teams drive innovation and better serve our customers.